Standard metals are mined, causing environmental impact. Recycled metals reduce mining, save energy, and are equally eco-friendly and high-quality.

We use 10k, 14k, and 18k gold, platinum, sterling silver, and gemstones like diamonds, sapphires, and emeralds.

Yes, we offer customization for various pieces.

Yes, our jewelry is made from nickel-safe gold and platinum, meeting European standards for sensitive skin.

Returns or exchanges are accepted within a specified period if the jewelry is in original, non-customized condition.

Clean regularly with a soft cloth and mild soap. Avoid harsh chemicals and store pieces separately to prevent scratches.

We offer customization for rings, necklaces, bracelets, earrings, and more.

- Absolutely! We’ll work closely with you to turn your concept into reality.

- We begin with a consultation, followed by design sketches or 3D renderings for your approval. Once finalized, we create your piece.

Choose from 10k, 14k, and 18k gold, platinum, sterling silver, and various gemstones like diamonds and sapphires.

- Costs depend on design complexity, materials, and craftsmanship. We provide a detailed quote after the consultation.

- Minor adjustments can be made during the design phase. Significant changes after production starts may incur additional costs or time.

We offer standard, expedited, and express shipping. Costs and delivery times vary by location.

Yes, we ship internationally. Shipping costs and times vary by destination.

Standard shipping takes up to 12 days.

You’ll receive a tracking number via email once your order ships. Use it to track your package online.

Contact our customer service team, and we’ll help locate your package or arrange a replacement.

Yes, we offer free standard shipping on orders over a certain amount.

Contact us immediately to change your address. We’ll do our best to update it before shipping.

Contact customer service ASAP. We’ll try to adjust the shipping method if possible.

Yes, all shipments are insured for your peace of mind.

Take photos of the damage and contact us immediately for a replacement or refund.

Once your order is shipped, you will receive an email with a tracking number. Use this number to track your package on the carrier’s website.

Your tracking number is included in the shipping confirmation email. If you can’t find it, check your spam or junk folder.

If your order is delayed beyond the expected delivery date, check the tracking details for updates or contact our customer service for assistance.

Once an order is placed, it can only be modified or canceled within a short window of time. Contact our customer service immediately if you need to make changes.

Duties and taxes are calculated based on your shipping destination and are typically due upon delivery. International customers are responsible for any customs fees.

We offer instalment plans through Affirm, Klarna, and Afterpay. We also accept Google Pay, Amazon Pay, Apple Pay, credit cards, and PayPal.

We accept returns within 7 days of receiving your order, provided the item is in its original condition and packaging.

Go to your account or order page and follow the instructions to start the return process. If you have any issues, contact our customer service team.

Yes, customized or personalized items are non-returnable. Please check our return policy for a complete list of non-returnable items.

Once we receive your returned item, it typically takes 5-7 business days to process the return and issue your refund.

Return shipping is free for domestic returns. For international returns, the shipping cost will be deducted from your refund.

Refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take 5-10 business days for the refund to appear in your account.

We accept exchanges within 7 days of receiving your order, provided the item is in its original condition and packaging.

To initiate an exchange, go to your account or order page and follow the instructions for the exchange process. If you have any issues, contact our customer service team.

No, a receipt is required to process an exchange for a gift.

Yes, customized or personalized items cannot be exchanged. Please refer to our exchange policy for a complete list of non-exchangeable items.

Once we receive your item for exchange, it typically takes 5-7 business days to process and ship the replacement item.

Shipping for the first exchange is free. For any additional exchanges, a shipping fee may apply.